POLICIES

Service Agreement and Pricing

Pricing is based on the property’s condition and information available at the time of the walkthrough. If the condition of the space requires significantly more time than was reasonably apparent during the walkthrough, or additional tasks are requested before or during the cleaning, the service price may be adjusted to reflect the extra time and work required. 

 

Cancellation

Clients must provide safe and timely access to the property, running water and electricity, and secure pets and fragile or valuable items before service. 

Advance Notice: If a scheduling conflict arises for either of us, we’ll communicate as early as possible and decide whether to reschedule the cleaning or resume service on the next regularly scheduled date.

Unforeseen Circumstances: The client and I may each cancel once per calendar year with less than 24 hours’ notice without a fee or credit. After that courtesy cancellation has been used, an additional late cancellation by the client will result in a $75 fee. If I make an additional late cancellation, the client will receive a $75 credit toward their next cleaning.

Payment and Deposit

A $25 deposit and a valid card on file are required when approving the quote to secure the initial cleaning appointment. The deposit will be applied toward the cost of the initial service, and the remaining balance will be charged to the card on file after the cleaning is completed. For all recurring cleanings, payment will be charged to the card on file after each service is completed. Paper agreements and alternative payment arrangements may be available upon request.

Your Questions, Answered

  • We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.